Welcome
A customer calls or chats. Your assistant responds using approved business information.
THE SWAG FRONT DESK PLATFORM
A better front desk. From both sides.
Connect conversations, appointment requests and your team’s daily work—with a customer experience shaped around your business.
ONE EXPERIENCE. TWO PURPOSEFUL PORTALS.
Simple for your customers.
Powerful for your people.
Different views. A clearer handoff.
The AI receptionist connects the conversation
to the work your team needs to do.
FOR PATIENTS, GUESTS & CLIENTSA warm welcome.
A warm welcome.
A clear next step.
Let people explore services, choose a provider and manage their appointments through a welcoming experience tailored to the business.
- Service, provider and appointment selection
- Profiles, intake forms and booking management
- Confirmations and updates through configured channels
- Easy access to staff when a person is needed
FOR OWNERS, MANAGERS & STAFFYour front desk.
Your front desk.
All in view.
Give your team a dedicated workspace to manage appointments, customer records, business information and connected services.
- Provider calendars and branch assignments
- Customer records and follow-up activity
- Conversation history and supported call records
- Team access, business rules and integration settings
Product illustrations with fictional sample data. Available screens and workflows vary by industry package.
A CONNECTED WORKFLOW
One conversation.
A whole lot less coordination.
Understand
Identify the service, branch and provider, then check the connected schedule.
Arrange
Collect and verify required details. Confirm only after a booking is successfully saved.
Stay in control
Your team reviews activity, follows up and handles the requests that need a person.
THE TOOLS BEHIND THE WELCOME
Everything has
its place.
Voice & website chat
Help customers ask questions and request appointments through configured calling and website channels.
Scheduling with context
Check availability against service duration, existing bookings, practice hours and provider assignments.
Customer information
Keep the details your team needs in the appropriate industry workspace, with access controlled by role.
Follow-ups & notifications
Use configured email and messaging services for supported confirmations and follow-up workflows.
Conversation visibility
Review supported call activity and conversations. Recording requires configuration and appropriate consent.
Rules your team controls
Manage business knowledge, services, locations and connections. Escalate requests that need human judgment.
LESS BACK-AND-FORTH. MORE MOVING FORWARD.
Make your next hello
the start of something better.
Let’s talk about your business ↗A personal walkthrough. A practical conversation. A clear next step.